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Dear friends, thanks for your visiting in our store. If you have any question, Welcome to contact us at any time. Orders will be arranged as soon as your payment has been processed successfully by system during 24 hours. We're always looking forward to providing you the best purchasing experience and developing win-win, long-term and friendly relations of cooperation with you.  Thank you very much!

Warm Notice:
1.Due to different measuring method. The measuring errors within 1-3cm allowed.   please be noted. All measurement in cm (1cm=0.39inch)

    2.Please allow a little color difference caused by a camera or computer monitor. Also because of the differences In language, the words to describe the corlor will not be entirely accurate.

PRODUCT SHOW

Frequently Asked Questions and Notes from FRM Trading TR

Shipment

• Your order will be prepared and dispatched within 3-5 days after Neckermann Direct verifies the payment. We ship all of our items via PTS Worldwide.  

• You can check approximate time for delivery of the packages in your county from our delivery map.  Dates in the table refer to working days.  Holidays are not included.  

• Our valued customers are liable for additional customs charges, duties and taxes on imports into your country.  These additional charges may be charged upon delivery.

Return and Exchange

• FRM Trading TR guarantees that all of the products that we produce, have full of quality as we promised.  Our quality control department will examine your product before we ship the package.  You will not be receiving any quality defects.

• If you are not satisfied with your order although it has not any quality problem, you are able to return the item for a replacement or money back.  Please contact us before you return the items.  However, our valued customers should be informed that they are responsible for all shipping fees and the product that you received, shouldn't be used.

Feedback

• Sharing your satisfaction and positive feedback is very important to us.  If you are satisfied with our products, please leave us your positive feedback and 5 stars.  If possible, your new product and your picture will make us very happy!

• If you are not satisfied with our items, please do not give us bad feedback directly please email us.  About your concerns we will surely give you a satisfactory solution and make you 100% satisfied.

Contact Us

Please contact us when you have any questions. All email or messages will be replied in 24 hours.